How Vestiaire Collective honed risk management to deliver a seamless, borderless customer experience
How Vestiaire Collective honed risk management to deliver a seamless, borderless customer experience
2 Pages55% reduction in total cost of fraud 99.5% approval rate 100% customer friction eliminated How Vestiaire Collective honed risk management to deliver a seamless, borderless customer experience Both collaborative and community-based, Vestiaire Collective’s economic engine is its members. But with hyper growth in business volumes, maintaining a fluid customer journey became a key challenge. And for a shopping platform where the average cart value reaches €400, with certain rare items costing up to €90,000, winning over and maintaining the trust of sophisticated clientele demands the ability to deliver an impeccable experience, in every way. The luxury goods industry attracts fraudsters of all sorts. If Vestiaire Collective efficiently tackled counterfeiting by manually checking every
