How University Physicians’ Association Increased Patient Payments 43% with Mobile-First Billing
How University Physicians’ Association Increased Patient Payments 43% with Mobile-First Billing
1 PagesInundated with patient phone calls and a complex process for posting charges across multiple patient accounts, University Physicians’ Association (UPA) Vice President, Christy Bailey, knew it was time to streamline their Revenue Cycle Management (RCM) operations and extend a patient-friendly financial experience to patients and caregivers. A trusted advisor to medical practices across East Tennessee, UPA manages medical billing services for over 500 physicians in Knoxville, TN. When it came to choosing a partner to help them revamp their patient billing process, Bailey knew they would need someone sophisticated enough to handle their complex customer base.
