CASE STUDY Situation – How to transform HR operations by implementing lean principles in Human Resources “Don’t worry,” the vendor promised, “our technology will increase HR productivity. HR process standardization is built in. Just install our app and get lean process improvement.” The HR team soon saw that the new technology lacked real HR process improvement. That’s because tech vendors define “transactions,” such as résumé intake, as “business processes.” They automate these and call it “process improvement.” But the HR operations team needed need true, end-to-end lean process improvement to meet aggressive cost saving initiative goals in the HR department. For example, they needed to increase HR productivity of the hiring process: from recruiting through employee onboarding.

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