How to play safe during COVID-19? Job to be done Protect NBA and WNBA players from the COVID-19 pandemic during both seasons Solutions to do it - ServiceNow ® Safe Workplace suite - ServiceNow ® HR Service Delivery - S ervic eNo w ® Customer Service Management What we did Successfully monitor players, staff, families, media partners, as well as hotel staff on both campuses Managed 13K documents and forms Completed 172 games during 90 days on campus Screened and monitored 2.6K players and staff Building a global game The National Basketball Association (NBA) is a global sports and media business, with the NBA and the Women’s National Basketball Association (WNBA) at its core. The NBA has a major international presence with games and programming in 215 countries and in

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