2014 Case study Eneco How to introduce the voice of the customer into your organization1 - Case study Eneco By fully sustainably meeting the energy needs of its customers, Eneco keeps energy available, affordable and clean for present and future generations. The energy provider considers the future of energy as sustainable and decentralized, with customer cooperation playing a crucial role. Eneco’s strategy is based on its vision that an energy transition is irreversibly put in motion in the European energy markets. Technology already allows end users to generate their own energy, but in the foreseeable future they will also be able to store this energy and exchange it with each other. The role of energy About Eneco companies thereby changes fundamentally. They are no longer

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