How to dismantle global siloes Job to be done Rethink the way support services are delivered to employees and customers Solutions to do it - S ervic eNo w ® IT Service Management - ServiceNow ® HR Service Delivery What we did Transformed service delivery to provide a MyServices portal for all employees With 16 production facilities in 11 countries And 3,000+ items in the IT service catalog Boehringer operates in 103 countries Strengthening ties with customers Boehringer Ingelheim is one of the world’s leading pharmaceutical companies. It generates revenues of more than €17 billion and funnels a little under 20% into research and development each year. It has 50,000 staff and research facilities in Europe, China, and the U.S. But the pharmaceutical business is changin

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