Job to be done Establish a new approach to service management to accommodate future growth Solutions to do it ServiceNow ® Customer Service Management Professional What we did Removed manual ticket routing through advanced work assignment, established a Virtual Agent, created a robust new data model £ 170m of government funding to support AI 1,200+ end-users 4.5/5 customer satisfaction rating Accelerating the adoption of IT The Science and Technology Facilities Council (STFC) Hartree Centre is home to some of the most advanced computing, data, and AI technologies in the UK. From early stage SMEs to international corporations, its team of experts work with industry and the research community to address real life challenges, and accelerate the adoption of high-performance tec

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