coconutsoftware.com 1 TCU Finanacial Group Case Study How TCU Financial Group Elevated Their Contact Center Scheduling Process TCU Financial Group is a Saskatchewan based credit union that provides a suite of financial products and services across all 5 of its branches throughout the province. TCU Financial Group is dedicated to providing outstanding service by understanding member needs and providing convenient products and services that are easy to use and understand. Overview TCU Financial Group coconutsoftware.com TCU Financial Group was looking for a contact center scheduling solution to better serve their members across multiple locations and with varying service options. As they grew their online presence, their previous scheduler proved to be too basic, and couldn’t ada

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