How Sunweb Group developed a range of self-service solutions to save customer holidays As one of the leading digital travel companies in Europe, Sunweb Group helps more than one million customers a year to plan their summer and winter holidays. The company has invested heavily in digital transformation over the years, migrating to Microsoft Azure and automating many of its operations. So, when the COVID-19 pandemic hit the travel industry hard, Sunweb Group moved fast to limit the impact it would have on its many customers – and found the perfect solution to manage its services more efficiently. Within two months it created a ground-breaking self-service voucher system, using its cloud-based infrastructure, to help customers redeem and rebook cancelled holidays. And that was ju

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