Softtek partnered with Related Companies to drive IT innovation and business growth through hyperautomation using its FRIDA platform. By automating 71% of ITIL tasks and deploying AI-powered bots, Softtek streamlined operations, reduced incidents by 13%, and resolved 79% of service interactions without human input. The initiative freed up resources for high-value projects and supported Related’s smart building and IoT strategies. With 33 automations launched in just three months, the success of the program laid the foundation for continued investment in automation, including plans to reach 98% task automation. The collaboration demonstrates the power of intelligent automation to transform IT and fuel long-term innovation.

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