How Smart Call Home Reduces Time to Resolution by 80 percent for Cisco Unified Computing System

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© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 1 of 7 Cisco IT Case Study – March 2013 Smart Call Home for Cisco UCS EXECUTIVE SUMMARY BUSINESS SITUATION AND CHALLENGE ? No mechanism for monitoring health of the hardware and automating alerts when issues are detected ? Process to resolve faults in customer servers averaged around 30 hours SOLUTION AND BENEFITS ? Smart Call Home sends

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How Smart Call Home Reduces Time to Resolution by 80 percent for Cisco Unified Computing System

How Smart Call Home Reduces Time to Resolution by 80 percent for Cisco Unified Computing System

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