How SiteMinder helped Tauzia grow revenue and profits The faceless receptionist looks over the top of his glasses and utters the phrase all weary business travellers have learnt to dread. “I’m sorry, sir, there appears to be a problem with your booking. We don’t seem to have a reservation in our system under your name. ” The widespread use of the Internet by customers to book their travel has created a substantial opportunity for hotels to increase revenue and win loyal customers. But manually maintaining an accurate inventory across all online booking channels can be extremely time consuming and prone to error. Especially if reservations are not automatically delivered into Property Management Systems (PMS), which can lead to reservations being missed with the high potential of rooms bein

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