This SugarCRM case study details how Securiton Deutschland, a leading German security company, overcame significant challenges in customer relationship management. With 16 distributed locations, Securiton faced fragmented customer data across disparate ERP systems, hindering unified communication and insight. To address this, they adopted SugarCRM, meticulously onboarding employees and configuring the platform. The implementation resulted in a single, centralized database for all customer information, greatly enhancing transparency across sales and marketing. This newfound clarity allowed Securiton to uncover previously unnoticed details, streamline operations by eliminating manual data transfers, and improve upselling efforts using existing resources. The solution now enables smarter deci

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