Setting clear expectations “I wanted to introduce a common language to help get us all on the same page,” said Dr. Brooks-Rallins. “Then we sat down together and wrote the “ Joslin Family Norms.” We set clear expectations of how we were going to communicate going forward—with each other and with parents and students.” After allowing the initial learning to resonate, Dr. Brooks-Rallins partnered with a Fierce facilitator to deliver the 2-day

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