How One Online Company Increased Customer Satisfaction www.explorance.comEFFICIENT SURVEYS HELP LENDINGTREE BENEFIT FROM CUSTOMER INSIGHT LendingTree is truly a company of the new millennium. Reaching its customers primarily through its Web site and 1-800 number, the company provides a marketplace that connects consumers with multiple lenders who compete for their business. Since its launch in 1998, the company has facilitated more than

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