Milengo GmbH www.milengo.com Interactive Intelligence Case Study The challenge Interactive Intelligence Inc. is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. When it came to localization in 2009, the company’s focus centered on practical user experiences for their contact center software; on their user interface, audio prompts for interactive voice responses, and reports. Although they recognized that there was a need to localize the help files for their software solutions, this type of content was considered low priority due to budget considerations. Previous attempts to find an agreeable solution to this conundrum had been unsuccessful. The increasing hype over machine transl

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