How Marriott Uses Real-Time Data to Anticipate Customer Needs
How Marriott Uses Real-Time Data to Anticipate Customer Needs
8 Pages© Density Inc. All rights reserved. — 369 Sutter Street, San Francisco, CA 94108 — sales@density.io Customer Story How Marriott Uses Real-Time Data to Anticipate Customer Needs with Mike Wilson, Director of Operations2 © Density Inc. All rights reserved. — 369 Sutter Street, San Francisco, CA 94108 — sales@density.io Background Bethesda North Marriott is a hotel and conference center located minutes away from Marriott Headquarters just outside of Washington DC. It boasts 10 floors, 441 rooms, and a 56,000+ square foot con- ference center complete with ballrooms, meeting rooms and full catering services that can serve over 2500 people at a time. Simply put, this Marriott location hosts a lot of people every day. Challenge Marriott prides itself on “hosting brilliantly,”
