ptc.com Page 1 of 4 | iQor CASE STUDY How iQor is Using Integrated Solutions and Expert Knowledge to Automate High-Skill Work PROVING THE VALUE OF REVERSE LOGISTICS Consumer and commercial electronics are more reliable than ever, but they still need support after the sale. Sometimes they break or are returned for exchange. Or, in the case of cable and satellite service, millions of consumers move or switch providers every year, resulting in a receiver that needs to be returned. Overseeing these “reverse logistics” processes can be complex and cumbersome and it is why companies often turn to iQor to manage the complete return and repair process. With 32,000 employees and operations in 18 countries, iQor is one of the largest customer and product support companies in the world, su

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