Henkel partnered with FourKites to enhance supply chain visibility, improving both customer experience and operational efficiency. Before, limited visibility forced customer service teams to manually track shipments, creating inefficiencies and late fee risks. With FourKites, Henkel gained real-time tracking across nearly one million LTL and FTL shipments, cutting response times from hours to minutes and enabling proactive updates. The platform improved LSP accountability, dispute resolution, and cost savings while empowering sales and finance teams with accurate data. Customers now access status updates directly via Henkel’s eShop, streamlining planning and boosting satisfaction across global operations.

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