CASE STUDY: COPYRIGHT © ADERANT | ALL RIGHTS RESERVED | CMMXX How Hawkins Parnell Thackston & Young Leveraged a Successful iTimekeep Pilot for a Rockstar Firm-Wide Rollout The Challenge Like many firms, HPTY was looking to streamline the billing process in order to reduce the rejection rate of client bills. At the time that iTimekeep was first introduced to the firm, attorneys at HPTY would often word time entry narratives in ways that were inconsistent with client billing guidelines, thus leading to frequent rejections. Interested in implementing timekeeping real- time compliance at HPTY, the firm’s Director of Accounting & Billing, Tim Arvidson, launched a pilot of iTimekeep. At HPTY, 65% of the bills are sent electronically. Therefore, any inconsistency between the firm’s electronic

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