Unilever partnered with FourKites to overcome pandemic-era border delays in South Africa by implementing real-time transportation visibility. After integrating FourKites with its TMS in 2019, Unilever quickly scaled to track 80% of shipments, automating alerts for long facility wait times and reducing manual updates. During COVID-19, when border delays rose from 4–6 hours to over 10 daily, Unilever used FourKites’ Custom Geofences to monitor crossings and issue predictive alerts. This enabled proactive rescheduling, better customer communication, and reduced driver wait times. Within a year, over 2,500 alerts were issued, improving collaboration and shipment visibility.

Join for free to read