How Enhanced Revenue Cycle Insights Improved Hospital Operations and Metrics Critical access hospitals may be smaller facilities, but they adhere to the same standards of care as large health centers. And unfortunately, they face many of the same administrative hassles. Megan Weaver is the business office director at Mason District Hospital, a 25-bed critical access hospital in Havana, Illinois. As an 18-year veteran, she has a good understanding of what works and what doesn’t in a billing office. As denial rates and other RCM issues started creeping up, she knew it was time for a change. Hospitals of all sizes are feeling the squeeze of smaller margins and staff shortages that require them to do more with less.

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