Case Study

How Dana Bay Resort Connected 140+ Villas & Improved Hotel Operational Efficiency to Next Level

How Dana Bay Resort Connected 140+ Villas & Improved Hotel Operational Efficiency to Next Level

Pages 6 Pages

Dana Bay Resort, the largest tourist destination in Saudi Arabia’s Eastern Province, needed to replace its costly Alcatel Lucent PBX and separate cloud-based call center with a more efficient solution. They deployed two Yeastar P570 PBX systems under the Enterprise Plan, connecting over 140 villas and 150 staff. The system retained existing phones, offered hot standby failover, and integrated with Oracle Opera PMS. Results included streamlined hotel operations with automated room phone settings, significant call center savings, enhanced staff mobility via the Linkus mobile app, and simplified all-in-one management. The resort praised Yeastar as a perfect 5-star solution.

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