How Clew Bay Hotel improved reservations with roomMaster and Siteminder The Challenge When a historic hotel renowned for its individuality found its reservations process was costing valuable time and money, it turned to roomMaster from NFS for a solution. The Clew Bay Hotel on the west coast of Ireland has been providing a superb guest experience for more than 60 years. It offers rooms that are individually decorated with great attention to detail, and provides every comfort and convenience for their guests. For Clew Bay sales and marketing manager Shona O’Malley, roomMaster’s integration with SiteMinder’s Channel Manager provided the perfect cloud- based solution. “We needed to reduce costs in our reservations department,” she said. “Up until using SiteMinder’s Channel Manager, we inputte

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