When a loved one moves into a senior living community, family members often worry they won’t be able to stay in touch. Sporadic phone calls and occasional visits can be frustrating for family members who want to be always in the loop with their loved ones, and staff often end up in a game of email tag trying to communicate important updates. And sometimes a lack of the right communication tools can get in the way of the care that residents deserve. It's challenging to manage medical records and medication administration for hundreds of residents in a single community – and misplaced paperwork and forgotten verbal updates don’t make it any easier.

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