Konica Minolta Business Solutions Europe needed to modernize its complex and inflexible IT management tool to better support 459 service desk agents and 580 consultants serving 500,000 customers. By implementing ServiceNow Customer Service Management, IT Service Management, and IT Business Management, the company streamlined processes, improved time to market, and enhanced customer satisfaction. The shift to ServiceNow's out-of-the-box features allowed for greater agility and faster adoption of new functionalities, leading to more efficient operations and better customer relationships.

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