Case Study How BlackBerry’s Mission Control Manages Network Reliability for Clients BlackBerry Limited Industry: Enterprise Software & Services Employees: 4,100 Location: Waterloo, Ontario, CA Product: BlackBerry ® Alert Website: www.blackberry.com/alert BlackBerry helps to support the digital infrastructure of major enterprises and governments around the globe, providing intelligent security software and services and safeguarding more than 500 million endpoints. Security and innovation are in BlackBerry’s DNA. Ensuring the reliability and uptime for client deployments is one of its highest priorities. This is the core objective of the BlackBerry Network Operations Center (NOC). Under the guidance of Senior Director Jeff McDonald, the NOC maintains the infrastructu

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