How An Under-Performing BPO Provider Became A Top-Ranked Vendor
How An Under-Performing BPO Provider Became A Top-Ranked Vendor
4 PagesA comprehensive internal SWOT analysis identified the following weaknesses. 1) Too much time spent on spreadsheets to pull data together from separate systems 2) Information overload caused by numerous, stale reports resulting in inefficient collection and distribution with no direct, actionable intelligence to users 3) No way to identify best or worst performing agents on KPI’s within reporting 4) Vulnerable to wrongful termination
