How ALE uses Kimble to boost profits Since adopting Kimble Professional Services Automation software (PSA), professional services revenue has gone up by three percent at multinational company Alcatel - Lucent Enterprise. ALE, which is a worldwide provider of customized connected networking, communications and enterprise services solutions, on premise, in the cloud or both, implemented Kimble PSA after a six month implementation process overseen by business leaders. The entire company moved from a home-grown PSA onto Kimble on the same day. Linking customer relationship management to sales and delivery through the PSA fosters better collaboration and information- sharing across the business. This supports a more consistent service delivery and more accurate forecasts

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