How a rapidly-growing boutique hotel group gave up the paper Diary – forever Rapid growth meant tracking bookings at The Mercer Collection was getting tricky – until roomMaster changed everything. When a successful boutique hotel group in the South of England grew rapidly to seven hotels, Reservations Manager Ellie Hogston knew something had to go... her filing trays. The extraordinary popularity of The Mercer Collection’s hotels had meant speedy development, but Ellie knew her booking system – which consisted of the seven trays with folders and a single paper diary – no longer cut the mustard. So she turned to NFS Technology Group to provide an up-to-date online booking system that would save the boutique group, based in the Southsea area of Portsmouth, time – and keep their highly-discer

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