1 How a Global Manufacturer is Consolidating 197 Telecom Providers on ServiceNow CASE STUDY Telecom Management Challenges Telecom at a large, multinational organization presents many deep-rooted problems due to complexity. In this global manufacturer’s case, the largest issues came from managing mobile and fixed telecom providers in more than 33 countries with diverse languages, currencies and cultures. Tracking and managing changes across such a large organization became unmanageable with its existing solutions. As a result, telecom expenses were skyrocketing and service quality was lacking. Table of Contents Telecom Management Challenge Failure of Existing Solutions The Solution | Centralize Telecom Management on ServiceNow Generate Transparency Automate Manual Work Empower En

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