CASE STUDY HOW A 9-1-1 CENTER SAVES LIVES AND MONEY WITH RAVE 911 SUITEAfter adopting Rave 911 Suite in March 2014, Ottawa County Central Dispatch recognized that the Chat feature could be used to resolve dropped calls and reduce unneces- sary dispatches. As a result of sending an outbound SMS text message to every dropped call, Ottawa County Central Dispatch saw a higher response rate on dropped calls, high cost avoid- ance for law enf

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