Ca s e s t ud y 3 2 9 Hot el ’ s f ai l ed c ool i ng s y s t em r epl ac ed At Andr ews Chi l l er s , we r ec ogni s e t he i mpor t anc e of gues t s enj oy i ng t hei r s t ay and t he i mpac t ev en t he s mal l es t det ai l s c an hav e on y our hot el ’ s r eput at i on. F ai l ur e t o pr ov i de appr opr i at e c ool i ng – par t i c ul ar l y dur i ng t he s ummer mont hs – c an bac k f i r e s pec t ac ul ar l y and af f ec t gues

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