Honda UK Project Description Douglas Stafford is proud to be the preferred Mystery Shopping and Performance Improvement partner for Honda (UK). Douglas Stafford provides the company with a bespoke nationwide Mystery Shopping Programme to include telephone, email and video mystery shopping, along with performance coaching, across Honda UK’s network of car dealers. “We have been working with Douglas Stafford 3 years now, providing our Mystery Shopping Programme for our Car sales and aftersales business. This activity is essential to getting site by site insight into the customer experience across our network. It has become such a critical business tool that it is now included within our annual business terms, performance against which can determine the level of bonus money earned. It prov

Join for free to read