Managing card fraud is a high-stakes game for any financial institution. In addition to ensuring customer confidence, a bank’s ability to mitigate fraud also reduces unnecessary financial losses. While every bank works tirelessly to prevent fraudulent transactions, Home Bank (Martinsville, Indiana) has adopted a proactive approach, including such strategies as real-time denials and customer education, that’s resulted in fraud losses 65 percent lower than the industry average 1 . According to Melissa Fisher, Home Bank’s director of deposit operations, the bank’s partnership with Card Sentry, CSI’s 24/7 card-monitoring service, along with its dedicated staff, creates a highly effective fraud-mitigation program: “Without the coordinated efforts of Card Sentry and our staff, we would be

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