Hollywood Casino Aurora uses upgrade to enhance customer experience “The surveillance system upgrade ensures that our team of operators is able to investigate at such a speed that we can often identify the culprit while they are still on the premises and retrieve any of the taken funds. ” Rob Saucedo Director of Surveillance Combining customer service with security requirements Hollywood Casino Aurora has upgraded its surveillance system with an integrated solution from Synectics – a decision driven as much by customer service as by security requirements. With over 1,100 slots, almost 40 tables, including a live poker room to monitor – in addition to the property’s restaurants and hospitality areas – detecting and investigating theft, fraud, and security threats are a

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