Case Study

Hillman Continuing a legacy of unmatched customer service through improved product availability and on-time delivery.

Hillman Continuing a legacy of unmatched customer service through improved product availability and on-time delivery.

COMP ANY OVERVIEW CHALLENGES Continuing a legacy of unmatched customer service through improved product availability and on-time delivery. Hillman is a leading North American provider of complete hardware solutions, delivered with industry best customer service to over 42,000 customers. Hillman designs 112,000 innovative product and merchandising solutions for complex categories that deliver an outstanding customer experience to home improvement centers, mass merchants, national and regional hardware stores, pet supply stores, and OEM and industrial customers. With global supply chain volatility, Hillman faced wild fluctuations in the availability of materials needed to manufacture a broad portfolio of innovative products to serve customers and prepare for growth. Hillman deployed G

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