redhat.com Whitepaper Highly responsive IT with event-driven automation facebook.com/redhatinc @RedHat linkedin.com/company/red-hat Executive summary IT service tickets are also called “trouble” tickets, which seems fitting. As enterprises of all types and sizes turn to their IT departments to advance their digital business capabilities, endless requests and alerts about infrastructure and software issues can demand and overwhelm IT teams’ time and attention. With increasing complexity in their systems, enterprises face a greater likelihood of issues with connectivity, software compatibility, security disruptions, and data access glitches—all result- ing in service tickets. Event-driven automation allows IT teams to deliver more responsive service because incidents can automaticall

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