A CX technology solutions provider in the US with over 23,000 employees automated its manual, Excel-based business forecasting process using Inforiver on Microsoft Power BI. This enabled data-driven forecasting, checklist recordkeeping, reporting, analysis, and database writebacks to MS SQL server, featuring various data input types and writeback polling. The implementation has successfully conducted about 38,000 writebacks, achieving one writeback per minute at peak times, significantly enhancing data capture and utilization.

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