Employees: 24 000 Location: Finland Industry: digital services and software development Client: TietoEVRY High-Availability IT Operations for Nordic Customers CASE STUDYCLIENT BACKGROUND TietoEVRY is a leading digital services and software company with headquarters in Finland and a strong Nordic heritage. With 24,000 professionals globally, the company delivers services and solutions to more than 10,000 customers in over 90 countries. BUSINESS CHALLENGE The primary client’s objectives for finding an outsourcing partner was labor cost arbitrage. TietoEVRY was struggling with high operational costs, specifically in the area of IT Operations. Secondly, it was accessibility to a wider set of technical competencies and a labor sourcing diversification strategy. There were also a number of

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