HID’s facial recognition technology significantly improved security and automated border control at Indonesia’s Batam Center seaport, a key regional crossing. The challenge was to expedite identity verification, reducing long wait times and frustration caused by slow manual checks. HID’s solution enabled fast, accurate, and contactless passenger processing, enhancing traveler experience and operational efficiency. This upgrade strengthened security while supporting smooth cross-border movement among Indonesia, Singapore, and Malaysia, demonstrating HID’s commitment to innovative, reliable identity verification at critical transit points.

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