Case Study Hickey ´ s Pharmacy, Balbriggan (Dublin), IrelandInitial situation: In April 2017, the Hickey ´s Pharmacy Group opened a new store on the ground floor of the newly built Balbriggan Primary Care Centre. Willach Workflow Triangle: The dispensary design is based on the Willach principle of minimising walking distances to maximise efficiency. All medicines are in close proximity to the counter where customers are met and served: ? Fast-moving lines are stored in FAMA sloping shelves (3 units of FAMA Shelving System 500) ? FAMA drawers provide high-density storage of slow-moving, heavy and large items (6 bays of FAMA GX drawers) This creates the Willach Workflow Triangle, illustrated in the floorplan on the right. The configuration supports the forward-dispensing pri

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