Abbey Pharmacy, Rotherham (South Yorkshire), UK Initial situation: Objectives: Concept: Willach solution: Key figures: Advantages: Result: The refurbishment of a town centre pharmacy closed for eight months subsequent to an electrical fire. The owners, Andrew and Sally, decided to use the opportunity to update their business. The remit was to design an award-winning pharmacy integrating state-of- the-art technology to improve workflow and maximise efficiency. The objective was to ensure that loyal customers returned to use the pharmacy, whilst attracting and retaining new customers. This was to be achieved by using the following measures: ? Automating the dispensing process to improve safety and efficiency ? Optimising workflows and processes ? Reducing waiting times ? Freeing up

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