In 2000, a top 10 healthcare payer wanted to test the idea of handling claims management offshore to drive cost-containment and higher-quality outcomes. Based on HGS’s history of successful rightshore program management and process re-engineering, this payer asked us to launch a small proof of concept (PoC) program to show the viability and potential cost savings of taking this critical function offshore. From day one, the PoC was highly succ

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