THE PROBLEM Herefordshire County Council were manually redacting 3,500 planning and 160 subject access and FOI / EIR requests per year. The average planning application is 60 pages in size and other files requested can contain up to 1,000 pages resulting in significant time spent redacting documents prior to release. Based on an average manual processing time of 2 minutes per page, it is estimated that the Hereford team were dedicating 7,000 man hours to manual redaction archives per annum. Before using e-Redact all client cases were in a paper format and a marker pen was used to remove sensitive information from a photocopy of the original. Processing these paper documents was very time consuming. Some paperwork had to be photo copied more than twice as the information was

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