Helping Managers Be the Best They Can Be Blue Cross Blue Shield of Arizona (BCBSAZ) oers health insurance and related services to nearly 1.5 million Arizonans. Leaders at BCBSAZ are committed to helping their members get healthier faster—and stay healthier longer—by connecting people with the care they need. To meet this mission, they help their employees be the best leaders they can be by oering management skills training. BCBSAZ’s corporate training specialist Dawn Vinh says, “We use two programs from The Ken Blanchard Companies: First-time Manager and Situational Leadership ® II. These training programs help ensure that our supervisors and managers have the skills they need to lead others and help them reach their goals. “We had oered Situational Leadership ® II for several years.

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