A Virginia-based, 200+ bed primary care and specialty physician group was experiencing challenges with aged accounts receivable (A/R) and was looking to work with two offshore vendors. Leveraging a technology-agnostic approach along with experienced A/R staff, AGS ramped up quickly to create a comprehensive transition plan and a results-oriented strategy featuring comprehensive quality controls and insightful reporting, analytics, and improvement recommendations. CHALLENGES • Understaffed teams process 120+ day A/R volume • High overhead costs relative to business office staff • Minimal visibility into trends, analytics, and reporting

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