Helping Create a New Business Model for One of Our Customers Overview One of the largest appliance manufacturers in the world, Whirlpool, has been a Kenco customer since 1979. Today, Kenco manages five regional distribution centers (RDCs) across North America, totaling 4.5 million square feet for Whirlpool. In the summer of 2016 Kenco’s Canada location started a refurbishment program for Whirlpool. It was a rudimentary project that used pilfered parts from returned damaged goods; and “Frankenmashed” a working unit for resale. It is a brilliant concept, but it was not being executed to the fullest potential. Challenge Kenco’s customer initially had the process of grading and testing with the option to buy the units outsourced to a 3 rd party vendor. The cost to Whirlpool for this service w

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