Helping a leading European utility to improve sales performance Challenge We helped a leading European utility to improve sales of its value-added services and develop a market-entry strategy and roadmap for the smart-home market. The client wanted to adapt itself and exploit the opportunities produced by the global transformation of the electricity sector, and was thus planning to diversify its service offering and needed advice in the decision-making process. Due to these factors, the client asked us to support in it the development of its services strategic plan. Approach The work was structured in two main work streams; identification and prioritization of business opportunities, and development of the services strategic plan. Value The final results were presented to the client’s mana

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