CASE STUDY: HELP TO BUY A BETTER WAY TO HELP PEOPLE BUY THEIR FIRST HOME Housing provider Orbit wanted an online service to enable their Help to Buy customers make applications through an easy-to-use interface. They came to Innervate – and now the process is running smoothly for customers and housing association alike. GETTING ON A FASTER, SIMPLER PROPERTY LADDER Before the project, Orbit’s Help to Buy https://www.helptobuymidlands.co.uk/ customers had to find and print out an application form at the Orbit website. They had to fill this in by hand, then scan or photograph it, and email it to the Help to Buy team. That’s a lot of steps for a customer to take and it’s a complex process overall. At the Orbit side of the equation, the team had to re-key all the data from the applica

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